Getting help
Support for the Synapze MCP connector — the Model Context Protocol server that returns legal protection insurance quotes (protection juridique) from licensed French brokers.
Contact
- contact@synapze.eu — anything about the connector: errors, unexpected results, integration questions. We answer within two business days.
- rgpd@synapze.eu — data-protection requests (access, erasure, objection). See the privacy policy.
Support is available in French and English, Monday to Friday.
What we can help with
- Connecting an MCP client to
https://mcp.synapze.eu/v1/registry. - Unexpected tool results, error messages, or latency.
- Questions from a broker who wants to be reachable through the connector.
Answers to the two most common results
"This product is not available through this connector"
Expected. The connector covers legal protection insurance only. No other insurance product can be quoted through it.
"No broker selected. Call find_broker first"
get_products and
get_quote need a
broker_code. Call
find_broker first and pass
back the code it returns.
Who operates this service
SYNAPZE SASU — SIREN 105 183 743, RCS Nanterre, France. Servers are located in France. The brokers reachable through the connector are registered with ORIAS; advice on an insurance contract is given by the broker, not by Synapze.